Warranty Policy

At Lama Barber, we want you to enjoy your tools with complete peace of mind. That's why all our products come with the official manufacturer's warranty, in accordance with current legislation for professional use.

Who manages the warranty?

The warranty does not depend on Lama Barber, but on the product manufacturer.
This means that the party responsible for repair or replacement is the official technical service of each brand.
Our role is to facilitate the process so you don't have to worry about the paperwork.

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Warranty process

If your machine has a manufacturing defect or stops working correctly within the warranty period:

1. Product collection:
   Lama Barber will coordinate the collection of the item from the customer's address.

2. Shipping to manufacturer:
   The machine is received at our facilities and sent to the official technical service of the corresponding brand.

3. Repair or replacement:
   The technical service will evaluate the product and perform the repair or replacement according to its policy.
   In the case of Babyliss, the brand will directly send a new machine instead of repairing the old one.

4. Return to customer:
   Once the process is complete, we will send you the repaired or replaced product back.

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Important

The warranty does not cover damage caused by misuse or accident, such as:

• Drops or impacts.

• Snagging on chains or objects.

• Unauthorized internal manipulation.

• Improper use of the product or lack of maintenance.

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Warranty duration by brand (professional use)

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Summary

At Lama Barber, we act as intermediaries between you and the manufacturer, ensuring that the process is fast, clear, and fair.
Our commitment is to facilitate the process and maintain the trust you place in us and the brands we work with.